Carenote: Simple and Effective Communication

The Carenote Advantage

As one of New Zealand’s premiere commercial cleaning companies, we believe that effective communication and accountability are important for delivering exceptional cleaning services. That's why we have developed Carenote as an exclusive part of the Crewcare system. Our easy-to-use online app provides you with a range of benefits, including the ability to track the status of your cleaning in real-time, provide feedback, request urgent work, or sort out problems in a matter of minutes. With Carenote, you can experience a new level of convenience and peace of mind in managing your commercial cleaning requirements.

Your cleaning consultant can respond to your requests and remedy any problems, immediately.

All this is monitored by Crewcare management who are accountable to ensure you get the service you deserve.

  • All stakeholders are immediately notified when a fault is reported.

  • Auditable tickets are created for deficiencies or work orders.

  • Records of all inspections are retained online with the ability to benchmark performance over time.

  • Get 24/7 access to information via any web browser – no information lost.

  • 100% transparency for all parties.

Why Carenotes?

Carenote is a powerful tool offered by Crewcare that revolutionizes the way you manage and track your commercial cleaning services. With its user-friendly interface and round-the-clock accessibility, Carenote allows not only staff and franchisees but also your property manager 24/7 access to view reports, submit requests, and track work.

Franchisees are alerted immediately when inspections are performed and deficiencies are found, ensuring that they are corrected in a timely and efficient manner, thus ensuring a transparent record of known issues or communications is maintained. Rest assured that timely and efficient issue resolution is a top priority.

All activity is retained as a permanent and transparent record of all cleaning activities and communications available for reference by Crewcare and the customer, meaning that crucial site information and feedback is always within reach. This transparent record-keeping fosters clear and effective communication, enabling everyone to stay on the same page and address any concerns proactively.

If you have a comment, complaint, or request, you have a number of options:

Write a Carenote

Create a service ticket

Email us

Send an email to [email protected]

Call us

Our toll-free hotline is 0800 800 209

Key Benefits of Carenote's Ticketing System

Tickets are an easy way to keep track of service requests, customer complaints and issues that need to be resolved.

Once a ticket has been created, the people involved including the franchisee, Crewcare manager, and client are notified immediately. This immediate notification ensures that everyone is aware of the request or issue at hand, facilitating swift action and timely resolution.

A ticket means action!

Crewcare will rectify this ticket as quickly as possible. Anyone can add comments to an open ticket.

Once rectified, either the franchisee or Crewcare manager would then change the ticket to “resolved”, again advising both the client and the manager at the same time.

With Carenote, you can be confident that your concerns will be addressed promptly.

Track your communication

Tickets are created as traceable tasks, complaints, or requests. All stakeholders can add comments and resolve an issue, so everyone is up to date and everyone is working toward your goals.

Carenote tickets notify both your cleaning crew and at least two Crewcare managers, ensuring that the right individuals are aware of the ticket and actively engaged in resolving it. You can receive a notification via email every time there are any changes made to your ticket.

Carenote puts you in control of your ticketing experience, with the ability to set or change the notifications you receive in your account settings.