Carenote

Carenote
  • All stakeholders immediately notified when a fault is reported.
  • Auditable tickets created deficiencies/work orders
  • Records of all inspections are retained online with the ability to benchmark performance over time
  • 24/7 access to information via any web browser – no information lost
  • 100% transparency for all parties

The Carenote advantage

Carenote is a revolutionary online real-time tracking system used to track results, questions and feedback. This makes the management of cleaning effortless and completely transparent.
The easy-to-use online app allows you to track the status of your cleaning, provide feedback or request urgent work. You will get support in a matter of minutes.

Franchisees are alerted immediately when inspections are preformed and deficienies are found, ensuring they are corrected quickly. There is a clear record of known issues and communication is maintained. 24 hour/7 day access.

Simple and effective communication

If you have a comment, a complaint or request (i.e. need more toilet paper this week), you have a number of options. You can: write a carenote, email us, or call us. All of these methods create what we call a ‘ticket’.

Tickets are an easy way to keep track of service requests, customer complaints and issues that need to be resolved. Once a ticket has been created, the people invovled (the franchisee, Crewcare manager, and client) are notified immediately.

Crewcare will rectify this ticket as quickly as possible. Anyone can add comments to an open ticket. Once rectified, either the franchisee or Crewcare manager would then change the ticket to resolved, again advising both the client and manager at the same time.

Carenote tickets notify both your cleaning crew and at least two Crewcare managers. you can receive notification via email every time there are any changes made to your ticket.