The Carenote Advantage
Carenote is an exclusive part of the Crewcare system. Our easy-to-use online app allows you to track the status of your cleaning, provide feedback, request urgent work or sort out problems in a matter of minutes.
Your cleaning consultant can respond to your requests and remedy any problems, immediately.
All this is monitored by Crewcare management who are accountable to ensure you get the service you deserve.
- All stakeholders immediately notified when a fault is reported.
- Auditable tickets are created for deficiencies or work orders.
- Records of all inspections are retained online with the ability to benchmark performance over time.
- Get 24/7 access to information via any web browser – no information lost.
- 100% transparency for all parties.
Carenote allows not only staff and franchisees but also your property manager 24/7 access to view reports, submit requests, and track work.
Franchisees are alerted immediately when inspections are performed and deficiencies are found, ensuring that they are corrected in a timely and efficient manner, thus ensuring a transparent record of known issues or communications is maintained.
All activity is retained as a permanent and transparent record available for reference by Crewcare and the customer, meaning that crucial site information and feedback is always within reach.
If you have a comment, complaint, or request, you have a number of options:
Write a Carenote
Create a service ticket
Send an email to [email protected]
Our toll-free hotline is 0800 800 209
Key Benefits of Carenote's Ticketing System
Tickets are an easy way to keep track of service requests, customer complaints and issues that need to be resolved.
Once a ticket has been created, the people involved including the franchisee, Crewcare manager, and client are notified immediately.
A ticket means action!
Crewcare will rectify this ticket as quickly as possible. Anyone can add comments to an open ticket.
Once rectified, either the franchisee or Crewcare manager would then change the ticket to “resolved”, again advising both the client and the manager at the same time.
Track your communication
Tickets are created as a traceable task, complain, or request. All stakeholders can add comments and resolve an issue, so everyone is up to date and everyone is working to your goals.
Carenote tickets notify both your cleaning crew and at least two Crewcare managers. You can receive a notification via email every time there are any changes made to your ticket.
You can set or change the notifications you receive in your account settings.