Business FAQs

Get a FREE info pack

No, to ensure a seamless and hassle-free experience that streamlines your administrative tasks, Crewcare does the invoicing on your behalf. Each month, you are sent a remittance report based on your clients, and as the clients forward the payment to Crewcare, your royalty fee is deducted, and your payment is forwarded by direct credit. Crewcare endeavours to collect money as quickly as possible from your clients. In the event that a client is slow or late, Crewcare’s support office will undertake the sending of reminders and late notices on your behalf. At Crewcare, our commitment to your success extends to the financial aspect of your franchise, allowing you to focus on delivering outstanding cleaning services while we handle the intricacies of payment management.

Generally speaking, In order to ensure a smooth and systematic payment process, your client will be invoiced at the end of each month, with the payment due on the 20th of the following month. Example, client is invoiced on the 31st of January for the work carried out on the sites during the month of January, and payment is due from the client before the 20th February. You will be paid as soon as your client pays Crewcare. Rest assured that we prioritise timely payments. We would expect most payments to be through before the end of the month and if not, we carry out debt collection on your behalf.

Crewcare has partnered with key stakeholders within the cleaning industry to develop a standard equipment startup kit. This kit may vary depending on the sites that you will be assigned, but it will include all the equipment you will need to carry out day-to-day cleaning at your sites. Obviously equipment will need replacing from time-to-time due to wear and tear. It is important that you keep your gear in good condition, and only purchase approved chemicals and equipment, to deliver optimal cleaning solutions.By embracing Crewcare's professionally curated startup kit and adhering to our guidance on equipment maintenance, you're empowered to provide exceptional cleaning services that meet and exceed industry standards.

Subject to approval from the regional office, you can employ people to help you. They must be pre-approved by Crewcare, and be eligible to work legally in NZ. You are responsible for ensuring that you are compliant with New Zealand employment law, including the payment of taxes for employees. You must ensure that your employees are supervised on site, and ultimately as franchise owner, you carry the overarching responsibility for their actions and conduct while on a jobsite. With this in mind, you can confidently build a skilled and dependable team.

You will need a white vehicle for your Crewcare franchise. Crewcare recommends a light van, or station wagon so that you can easily transport your equipment and any rubbish that needs removing from a site. The vehicle must be in good condition so that you represent the Crewcare brand with professionalism. Your vehicle is like a symbol of your dedication to providing great commercial cleaning. It's not just for getting around; it shows that you're committed to meeting the high standards of Crewcare.

To streamline the process of registering your business, you have a couple of options. Firstly, you can either contact your accountant or business advisor who will be able to carry this out for you. Alternatively, go to the web page where you can conveniently register a company online. For registering for GST, a crucial step in the business process, you can find comprehensive information on how to proceed by visiting the Inland Revenue website This guidance will enable you to successfully complete the GST registration process and ensure your business is set up legally and appropriately.

The minimum requirement is that you have a smart-phone capable of sending and receiving emails. This simple yet essential tool will enable you to stay connected and effectively manage communication for your business operations.