Security and safety are big issues in the workplace. It doesn’t matter if the business is a small enterprise or an international corporation, a retail store or a manufacturing plant. Being cautious is not being paranoid. After all, you have safeguard trade secrets and confidential files. More importantly, you also have to ensure the safety of your property and your personnel. Thus, as a business owner or manager, you should always take careful steps before entrusting your office’s keys and alarm codes to select employees.
Health and hygiene are also critical in the workplace. While you and your employees can work together to keep the office neat, it takes a commercial cleaning company to truly ensure that every corner is spotless and sanitised. They’re well-equipped with experience and tools for cleaning large spaces in the most efficient way. If you want a clean and safe working environment, commercial cleaners are your best bet.
The best results, however, means you have to let them into your workplace after hours. With less foot traffic, cleaning crews can do their jobs better and faster. This means that, unless you want someone to supervise every single time, you have to entrust your office keys to the cleaning crew. It’s a big decision but a necessary one.
You may feel understandably hesitant. Access to your office keys is a privilege granted only to your most trusted people. How can you be sure that commercial cleaners can also be trusted? The answer is simple: they ARE trustworthy. Cleaning companies like Crewcare ensure that their employees are security-vetted and have undergone the necessary police checks. Indeed, it’s in the best interests of commercial cleaners to make sure that their people can be trusted. Why? Because their business depends on two things: the quality of their work and their trustworthiness.
If you’re still a little hesitant, here are a few questions to ask to help you screen and find a reliable cleaning crew for your workplace:
Do They Have Insurance?
It’s only natural to want to protect your company and your company’s assets. Any commercial cleaning company worth its salt should recognise and understand this fact. Thus, they should be willing to provide information when you ask them regarding their insurance. Ask to get a copy of their policy to make sure it’s updated and also to put it in your own company’s records. With a properly insured cleaning company, you have ample protection just in case things go wrong.
Do They Have Updated Police Background Checks?
Police background checks are good. Recent police background checks are even better. There’s so much that can happen in just a few months and as much as you want to be trustful, you also want to be sure. At the very least, the police background checks should have been conducted at least 12 months prior. If you’ve already decided on a cleaning company but their records aren’t as recent, ask them to have a new check conducted. If they’re determined to work with you, they’ll easily agree with your terms.
Do They Have Dedicated Teams Working With Clients?
Usually, commercial cleaning crews will assign groups or teams of their employees who will work exclusively for certain clients. This helps build rapport and further build trust. Make sure that the cleaning company provides you the names of the staff who will be cleaning your office premises. If there are any changes, ask the company to give you ample heads up before implementing them. In addition, insist that they introduce you to the new team.
Do They Have a Company Uniform and ID?
This is a given for reputable commercial cleaning companies. The uniforms and ID cards serve as proper credentials. Anyone not wearing these company items should not be allowed to work within your premises. Coordinate with the security team and make sure that they’re furnished with complete details of the cleaning staff who will work in your office.
Do They Have a Solid Track Record?
Commercial cleaning companies who have been in the industry for a while are likely to be more trustworthy. After all, if clients don’t trust them, they wouldn’t have stayed afloat. However, it’s still a good idea to check their track record. Are their previous and current clients satisfied with the service? Do they routinely get positive reviews? Were they ever involved in security issues? If you can, get in touch with their previous clients to get first-hand accounts regarding the quality of cleaning crew’s work.
Do They Have Good Customer Service?
A good commercial cleaning company should have robust customer service. At the very least, it should have a dedicated telephone hotline to receive inquiries and address complaints. Email, messaging and social media apps, plus a built-in chat function in the company website are also excellent methods of communication. If you have any concerns regarding work quality, safety, and security, you should be able to contact the company through several convenient methods. More importantly, the cleaning company should deal with your concerns accordingly in a prompt manner.
It’s natural to be cautious when it comes to the people you let in and out of your office premises. In the case of commercial cleaners, however, it’s an inevitable conclusion. All you can do is to ensure that the company you choose is trustworthy. Luckily, New Zealand has no shortage of reliable commercial cleaners. Do your research and soon enough, you’ll find a perfect match.